Privacy Policy

Protecting Your Personal Information and Financial Data

At WiseUpNexus, we understand that your privacy is paramount, especially when dealing with financial education and modeling services. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information in compliance with Argentina's Personal Data Protection Law (PDPL) and international privacy standards.

We believe transparency builds trust. This policy outlines our commitment to safeguarding your data while providing you with exceptional financial modeling education and services.

Information We Collect

We collect information that helps us provide better educational services and personalized learning experiences. Our data collection practices are designed to be minimal, relevant, and transparent.

Data Type Examples Collection Method Purpose
Personal Identity Name, email address, phone number Registration forms, contact inquiries Account management, communication
Educational Profile Learning progress, course completions, skill assessments Platform interactions, assignments Personalized learning paths, progress tracking
Technical Data IP address, browser type, device information Automatic collection via website Platform optimization, security
Financial Information Payment details, billing address Secure payment processing Course enrollment, invoice generation

How We Use Your Information

Your information serves specific purposes that directly benefit your educational experience. We don't use your data for unrelated commercial activities or sell it to third parties.

  • Educational Services: Delivering course content, tracking your progress, providing personalized recommendations, and issuing certificates
  • Communication: Sending course updates, important announcements, technical support responses, and educational resources
  • Platform Improvement: Analyzing usage patterns to enhance user experience, developing new features, and optimizing learning outcomes
  • Security and Compliance: Protecting against fraud, ensuring platform security, and meeting legal obligations
  • Customer Support: Responding to inquiries, resolving technical issues, and providing educational guidance

Marketing Communications: We only send promotional content to users who explicitly opt-in. You can unsubscribe at any time through the link in our emails or by contacting us directly.

Data Sharing and Third Parties

We maintain strict control over your personal information. Sharing occurs only when necessary for service delivery or legal compliance, and always under appropriate safeguards.

Service Providers: We work with carefully vetted third-party providers for specific services:

  • Payment processors for secure transaction handling (they receive only necessary payment information)
  • Cloud hosting services for platform infrastructure (data stored with encryption)
  • Email service providers for educational communications (contact information only)
  • Analytics services for platform improvement (anonymized usage data)

Legal Requirements: We may disclose information when required by law, such as responding to court orders, regulatory investigations, or protecting our legal rights. We'll notify affected users when legally permitted.

No Commercial Sale: We never sell, rent, or trade your personal information to marketers, advertisers, or other commercial entities. Your educational data remains confidential.

Your Privacy Rights

Under Argentina's Personal Data Protection Law and international privacy standards, you have significant control over your personal information. We've made exercising these rights straightforward.

Access and Portability

Request a complete copy of your personal data in a structured, machine-readable format. We'll provide this within 15 business days at no charge.

Correction and Updates

Update or correct inaccurate personal information through your account settings or by contacting our support team directly.

Deletion Rights

Request deletion of your personal data, subject to legal retention requirements for educational records and financial transactions.

Processing Restrictions

Limit how we process your information while maintaining essential services. You can opt out of non-essential communications and analytics.

Objection Rights

Object to specific data processing activities, particularly for marketing purposes. We'll respect your preferences immediately.

Complaint Process

File complaints with Argentina's data protection authority (AAIP) or contact us directly for privacy concerns and resolution.

How to Exercise Your Rights: Contact us at help@wiseupnexus.com with your specific request. Include your full name and email address for verification. We respond to all privacy requests within 10 business days and complete most requests within 30 days.

Data Security Measures

Protecting your information requires multiple layers of security. We've implemented comprehensive technical, administrative, and physical safeguards.

Technical Safeguards:

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for stored sensitive data
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for administrative access
  • Automated backup systems with encryption
  • Intrusion detection and prevention systems

Administrative Controls:

  • Strict access controls based on job responsibilities
  • Regular security training for all staff members
  • Incident response procedures for security breaches
  • Vendor security assessments and contracts
  • Data retention and disposal policies

Security Incident Response: In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide detailed information about the incident, our response, and protective measures to take.

Data Retention and Deletion

We retain your information only as long as necessary for educational services, legal compliance, and legitimate business purposes.

Data Category Retention Period Reason for Retention Deletion Process
Account Information Duration of enrollment + 2 years Customer support, dispute resolution Automatic deletion after retention period
Educational Records 7 years after course completion Accreditation requirements, transcript requests Secure deletion with audit trail
Financial Records 10 years per Argentina tax law Tax compliance, financial audits Scheduled destruction with documentation
Marketing Data Until unsubscribe + 30 days Preference management, compliance Immediate removal from active lists

You can request early deletion of your data at any time, subject to legal retention requirements. We'll explain any limitations and provide alternative options when possible.

International Data Transfers

Some of our service providers operate outside Argentina. When international transfers occur, we ensure appropriate safeguards protect your information.

Transfer Safeguards:

  • Standard contractual clauses with adequate protection levels
  • Certification programs ensuring privacy compliance
  • Regular audits of international service providers
  • Data processing agreements with strict security requirements

We primarily use service providers in countries with adequate data protection laws as recognized by Argentina's data protection authority.

Cookies and Tracking

Our website uses cookies to enhance functionality and improve user experience. We're transparent about what we track and why.

Cookie Types:

  • Essential Cookies: Required for basic website functionality, login sessions, and security features
  • Performance Cookies: Help us understand how users interact with our platform to improve services
  • Functional Cookies: Remember your preferences and provide personalized features

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit some website functionality.

Third-Party Tracking: We don't use advertising tracking cookies or share data with advertising networks. Our analytics focus solely on improving educational experiences.

Children's Privacy

Our services are designed for adults seeking professional financial modeling education. We don't knowingly collect personal information from individuals under 18 years of age.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately and notify the parent or guardian if possible.

Parents or guardians who believe we've collected their child's information should contact us immediately at help@wiseupnexus.com.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements.

Notification Process:

  • Email notification for significant changes affecting your rights
  • Website banner announcements for 30 days after updates
  • Version history available upon request
  • Opportunity to review changes before they take effect

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you can exercise your data deletion rights.

Privacy Questions and Contact

Our privacy team is available to address your concerns, questions, and data requests.

Email: help@wiseupnexus.com

Phone: +54 382 742 0002

Address: José Manuel Estrada 2453, X5806DEW Río Cuarto, Córdoba, Argentina

We respond to privacy inquiries within 2 business days and resolve most requests within 15 business days.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025